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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please see below for our return policy. Also, you can call us at 614.230.3561 to further discuss.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
 
Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 10 calendar days after the delivery of the product. At our sole discretion after 10 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".

Definition of new, unaltered and unused condition is:
  • -without showing signs of wear or damage in any way
  • -within 10 calendar days of the delivery date (after 10 days no returns are allowed)
  • -must not be a special order or a custom order
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately at 614.230.3561. Items that are defective or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of the item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and/or are not damaged. Again you MUST contact us within 10 days if you intend to return ANY item back to our store. Items returned to us after 10 days or without contacting us will not be refunded. Customer is responsible for all shipping costs if seller is not at fault.

Lastly, if an item or product is not functioning properly please call us at 614.230.3561 to resolve the issue. Thank you!
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.